Frequently Asked Questions
1. Shipping related questions
1.1. What is the difference between free shipping and the 20$ shipping option?
We offer worldwide free and paid shipping for all of our products. This means the product will reach you between 3-20 working days, depending on where you are. We are located in Romania, Eastern Europe and that's where we ship our items from.
Free shipping does not offer the option of having a tracking number. This means you won't be able to track the location of your package.
The 20$ shipping gives you the option to track the package on its way to you. That is the only difference.
The shipping process will take just as long, no matter the kind of shipping you opt for. All packages are shipped with Posta Romana, which is the National Post Office in Romania. We have shipped packages all over the world and they have all safely reached their destinations.
1.2. How long does shipping take?
The shipping time varies according to the destination.
For Europe, it usually takes between 3-10 working days.
For the United States and other destinations, it takes about 10-20 working days.
1.3. How can I track my package?
You can track your package using the Romanian Post Office website:
Or you can try other tracking websites as well.
1.4. Is it safe to opt for free shipping?
All of our packages have safely reached their destination. The only downside of free shipping is that you won't be able to track your package via a tracking number. This means you will just have to be patient and keep an eye on your mailbox.
We strongly advise that you provide your telephone number when placing the order. We can write it on the envelope and the delivery man can call you if there is a problem with your address.
Otherwise, if the destination is not found, the package will be returned to us. We will get in touch with you, to arrange shipping again.
1.5. My package hasn't arrived. What can I do?
Don't worry. If the package has to travel a long way, it may take a few extra business days for it to reach you.
If you have tracking number shipping (20$), use the tracking number to see if it has arrived (check the tutorial on question 1.3). If it is marked as arrived, try to contact your local post office to see if it's in their possession.
Otherwise, we suggest you wait a few more days. Local holidays can also have an impact on the shipping duration. Take that into consideration as well.
If shipping takes longer than it should, don't hesitate to contact us. We'll help you with tracking, if it's the case. We'll check if the package has returned to our address, and offer you any extra information we may have available.
2. Return policies
2.1. Do you accept returns on products?
We accept returns on the following conditions:
- the item is not functional.
We thoroughly check our products before shipping, especially when shipping vintage watches. We make sure they are fully functional before sending out the order. Always contact us in such situations, as certain watches are mechanical or have different ways of setting time and so on. We'll help you with all the necessary information, before determining that the watch doesn't function.
A full refund is possible in this situation, including return shipping costs.
- you have received a different product than what you ordered
In this situation, we'll offer you a refund and reimburse return shipping costs. Beforehand, contact us and send us pictures of what you received. We'll get back to you with all the necessary information on how to return the product.
- the item is damaged
If the item has been damaged in the shipping process, we'll accept the return and reimburse you for the return shipping costs. We'll need pictures of the broken item you received, as well as a copy of your receipt for the return shipping costs. Contact us before returning the item, so we'll offer you all the necessary information.
- you don't like the item
In this case, we'll accept the return and partially reimburse the cost of the product. We will only retain the tax charges, which vary between 25-40% of the value of the product. If there will be import charges when we collect the returned package, these will also be deducted from the amount of the reimbursement we offer you.
The reimbursement will be offered after receiving proof that you sent the package back to us, in the first 3 cases.
In the last case, we'll offer you the reimbursement after getting back the package and paying the import charges, if the case. Only in this way can we assess the correct amount for your reimbursement.
Always contact us before returning a package, so we can find the most suitable alternative for you. Partial reimbursements are possible, depending on the case. Drop us a line on the contact us section, or at firstname.lastname@example.org.
The return has to be made in a period of 14 days since you received the package.
2.2. When can I return my product?
The product can be returned within 14 days from the date you received it, only under the conditions listed above.
Only if the return is caused by a mistake we have made, we'll reimburse you for the return shipping costs, after receiving the item and a copy of the receipt containing the amount you paid for shipping.
3. Secure payment methods
3.1. What are the accepted payment methods?
All payments are securely processed through Paypal Express Checkout, which accepts all major credit card networks (Visa, Mastercard etc.). All processing fees are included in the price of the product, no extra taxes will apply. All payments are secure and encrypted.
3.2. How do I select the payment method?
On the checkout page, you'll be able to choose two payment methods: Bitcoin/Bitcoin cash or Paypal.
If you want to pay by credit/debit card (Mastercard, Visa etc.), select the Paypal payment method on the check out page. Afterward, on the Paypal log in page, you will have the option to choose a different means of payment. That is where you select the credit/debit card option of your choice.