Frequently Asked Questions
1. Shipping related questions
1.1. How does free shipping with tracking work?
We offer Free international shipping with tracking number for all of our products. Every package will be assigned a tracking number that you will receive via e-mail.
This tracking number can be used to follow the advancement of your order until it reaches its destination.
Our packages are shipped from Romania, with the Posta Romana shipping carrier, which is the National Shipping Company in Romania.
Some watches may be shipped from different countries (such as Germany, via DHL), since we use these timepieces to shoot our marketing campaigns in other countries as well.
For the time being, we are no longer shipping products to Australia, New Zealand and Papua New Guinea. Because of the Covid-19 restrictions in place at these destinations our packages have been shipped with very long delays. We are hopeful that in the future we'll be able to fulfill orders to these destinations as well.
For any shipping and tracking-related questions, please contact us at email@example.com, and we'll get back to you as soon as possible.
1.2. How long does shipping take?
The shipping time varies according to the destination. Our products are shipped from Romania, Europe.
In special cases, items may be shipped from a different country.
For orders in Europe, it usually takes between 3-10 working days.
For orders in the United States and other destinations, it takes between 10-25 working days, depending on the state, and the distance the package has to travel.
We allow 1-5 working days for the processing of the order and further testing of the watches if the case. We run extra tests and want to make sure every watch works perfectly before shipping it.
1.3. How can I track my package?
You will receive all the necessary tracking information via e-mail, as soon as the package is taken in charge by our shipping carrier.
You can track your package using the following website:
If you need any help, contact us via e-mail at firstname.lastname@example.org or by using the contact page.
1.4. My package hasn't arrived. What can I do?
Don't worry. If the package has to travel a long way, it may take a few extra business days for it to reach you. Please keep in mind that the package is sent out from Romania, Europe.
Use the tracking number to see if it has arrived and if that is the case, try to contact your local post office to see if it's in their possession.
Otherwise, we suggest you wait a few more days. Local holidays can also have an impact on the shipping duration, as well as other situations that might affect shipping and transportation (such as Covid-19). Take that into consideration as well.
If shipping takes longer than it should, don't hesitate to contact us at email@example.com. We'll help you with tracking if it's the case. We'll check if the package has returned to our address, and offer you any extra information we may have available.
2. Return policies
2.1. Do you accept returns on products?
We accept returns on the following conditions:
- the item is not functional.
We thoroughly check our products before shipping, especially when shipping vintage watches. We make sure they are fully functional before sending out the order. Always contact us in such situations, as certain watches are mechanical or have different ways of setting time and so on. We'll help you with all the necessary information, before determining that the watch doesn't function.
A full refund is possible in this situation, including return shipping costs.
- you have received a different product than what you ordered
In this situation, we'll offer you a refund and reimburse return shipping costs. Beforehand, contact us and send us pictures of what you received. We'll get back to you with all the necessary information on how to return the product.
- the item is damaged
If the item has been damaged in the shipping process, we'll accept the return and reimburse you for the return shipping costs. We'll need pictures of the broken item you received, as well as a copy of your receipt for the return shipping costs. Contact us before returning the item, so we'll offer you all the necessary information.
- you don't like the item
In this case, we'll accept the return and partially reimburse the cost of the product. We will only retain the tax charges, which vary between 25-40% of the value of the product. If there will be import charges when we collect the returned package, these will also be deducted from the amount of the reimbursement we offer you.
The reimbursement will be offered after receiving proof that you sent the package back to us, in the first 3 cases.
In the last case, we'll offer you the reimbursement after getting back the package and paying the import charges, if the case. Only in this way can we assess the correct amount for your reimbursement.
Always contact us before returning a package, so we can find the most suitable alternative for you. Partial reimbursements are possible, depending on the case. Drop us a line on the contact us section, or at firstname.lastname@example.org.
The return has to be made in a period of 14 days since you received the package.
2.2. When can I return my product?
The product can be returned within 14 days from the date you received it, only under the conditions listed above.
Only if the return is caused by a mistake we have made, we'll reimburse you for the return shipping costs, after receiving the item and a copy of the receipt containing the amount you paid for shipping.
3. Secure payment methods
3.1. What are the accepted payment methods?
We accept payments via Paypal Express Checkout, as well as through all major credit card networks (Visa, Mastercard and Amex) and via Bitpay.
All processing fees are included in the price of the product, no extra taxes will apply. All payments are secure and encrypted.
3.2. How do I select the payment method?
On the checkout page, after entering your shipping address, you'll be able to select the payment method (Paypal / Credit Card / Bitpay).