Do you accept returns on products?
We accept returns on the following conditions:
- the item is not functional.
We thoroughly check our products before shipping, especially when shipping vintage watches. We make sure they are fully functional before sending out the order. Always contact us in such situations, as certain watches are mechanical or have different ways of setting time and so on. We'll help you with all the necessary information, before determining that the watch doesn't function.
A full refund is possible in this situation, including return shipping costs.
- you have received a different product than what you ordered
In this situation, we'll offer you a refund and reimburse return shipping costs. Beforehand, contact us and send us pictures of what you received. We'll get back to you with all the necessary information on how to return the product.
- the item is damaged
If the item has been damaged in the shipping process, we'll accept the return and reimburse you for the return shipping costs. We'll need pictures of the broken item you received, as well as a copy of your receipt for the return shipping costs. Contact us before returning the item, so we'll offer you all the necessary information.
- you don't like the item
In this case, we'll accept the return and partially reimburse the cost of the product. We will only retain the tax charges, which vary between 25-40% of the value of the product. If there will be import charges when we collect the returned package, these will also be deducted from the amount of the reimbursement we offer you.
The reimbursement will be offered after receiving proof that you sent the package back to us, in the first 3 cases.
In the last case, we'll offer you the reimbursement after getting back the package and paying the import charges, if the case. Only in this way can we assess the correct amount for your reimbursement.
Always contact us before returning a package, so we can find the most suitable alternative for you. Partial reimbursements are possible, depending on the case. Drop us a line on the contact us section, or at firstname.lastname@example.org.
The return has to be made in a period of 14 days since you received the package.
When can I return my product?
The product can be returned within 14 days from the date you received it, only under the conditions listed above.
Only if the return is caused by a mistake we have made, we'll reimburse you for the return shipping costs, after receiving the item and a copy of the receipt containing the amount you paid for shipping.